Refund policy

Free UK Returns

Our Returns Policy

We want you to love everything you purchase from VOITED and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, simply return it to us unused within 30 days and we’ll issue you a refund for the product.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and VOITED tags attached to them. This also includes all accessories and the stuff sack (if applicable). We reserve the right not to accept any return if the product shows signs of usage or has been used or altered from its original condition in any way.

Value-Set / Bundle purchases - when more than one item is purchased as a Value-Set / bundle and a discount is received on a further item the following applies: All items must be returned together. If we receive the full price item back without the other discounted item/s then the value discounted will be deducted from the value of your returned item.

Purchases with a discount based on a qualifying spend threshold – our discounts apply to the total order value after any returns.
If a return causes your final order value to fall below the original qualifying threshold, your discount will be adjusted based on the final spend and the refund will be recalculated accordingly.

For example, the following spend & save discount tiers apply depending on the order value:

    • 15% off orders £149+

    • 20% off orders £199+

    • 30% off orders £299+

If you received 30% off for spending £320, but after a return your kept items total £200 (before discount), the order discount will be adjusted to 20%.

Here’s how your refund will be calculated:

  • Original order value paid: £320 – 30% = £224
  • Returned items value before discount: £120
  • New order value before discount: £320 – £120 = £200
  • New order value minus adjusted discount: £200 – 20% = £160
  • Refund amount: £224 – £160 = £64
Purchases with a free gift - when an item that exceeds the value criteria for the free gift is returned, the "FREE gift" should also be returned. If a partial order is returned and the item has a lower value than the criteria for the "FREE gift', then the "FREE gift" must also be returned. For example, a "FREE gift" is offered on orders £100 or over - if the order after partial return has a value of below £100 then the "FREE gift" should also be returned. If the order after partial return has a value of above £100, then the "FREE gift" does not need to be returned.
If we receive your order back without the FREE gift the full retail price of the gift will be deducted from the value of your return.


We kindly request that you do not use our product boxes to ship returns. To ensure the safe return of your items, please either cover the original product packaging or place it inside a larger shipping box. This helps us maintain the quality of our products and ensures a hassle-free return process for you.


Free UK Returns

We offer a free returns service in the UK via Royal Mail. To return an item, please follow these steps:

Step 1: Create your Royal Mail returns QR code/label

Click the link and follow the steps to create your free returns label. If you do not have a printer, simply take the QR code to the Post Office and they will print a label for you. 

You'll need your order number and the email address used on the original order, plus the product SKU code of the item(s) you wish to return.

CREATE YOUR LABEL

Step 2: Download & Print your label

Look for an email from Royal Mail Tracked Returns (noreply@rmg-ebusiness.com) and download your return label/QR code.

Please ensure you return your items in the condition that they were sold, with all the original tags and labels.

Didn't receive your label? Please check your spam folder. If you still can't find it, please contact customercare@voited.com.

 

Step 3: Take your parcel (and QR Code) to a Post Office

Please keep your proof of posting receipt until we have acknowledged receipt of your items.

Once your return is received and checked you’ll get an email notification informing you that we’ve processed your refund. Depending on your payment method the refund will be completed in 5-7 business days. Your refund will be credited back to the original payment method (Credit Card, PayPal, Apple Pay or Gift Card).

Exchanges

As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order at VOITED.CO.UK for your replacement item(s).

International orders

We apologise but we are unable to process returns and exchanges for orders outside the UK. If you have received a defective or incorrect item, please contact customercare@voited.com.

Customer Service

Do you need assistance?

Customer Service is here to help. You can email us at customercare@voited.com.