Privacy policy

VOITED Adventure GmbH Privacy Policy

Last updated: 04 September 2025

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1) Who we are (Controller)

VOITED Adventure GmbH (“VOITED”, “we”, “us”, “our”) is the controller of your personal data when you use https://voited.co.uk.

Address: VOITED Adventure GmbH, Elsenheimerstraße 7, 80687 München, Germany
Email: customercare@voited.com

2) What personal information we collect

  • Identity & contact data: name, address, phone, email.
  • Order & transaction data: order details, billing/shipping info, payment confirmation.
  • Account data: login credentials, preferences.
  • Shopping data: items viewed, added to cart, wishlist.
  • Support data: messages, attachments, communications.
  • Usage data: IP address, device/browser details, interactions, referral source.

3) How we collect your information

  • Directly from you: when you place an order, sign up for emails, create an account, or contact us.
  • Automatically: via cookies, pixels, analytics when you browse the Site.
  • From third parties: service providers we work with (see below).

4) How we use your information

We use your information to:

  • Provide products and services (fulfil orders, process payments, manage accounts).
  • Communicate with you (account, orders, returns, support).
  • Marketing and promotions (emails, SMS, personalised content, with consent where required).
  • Security and fraud prevention.
  • Compliance with legal obligations (tax, accounting, regulatory).

5) Cookies & similar technologies

We use cookies and similar tools to operate our Site, improve services, and deliver marketing. Categories include:

  • Strictly necessary: checkout, login, cart.
  • Preferences: remembering choices.
  • Analytics: understanding traffic and usage.
  • Marketing: email flows, retargeting.

Providers include Shopify, Klaviyo, Gorgias, KNO, Club, and Make. See Shopify Cookies for details. You can manage cookies in our banner or via browser settings. Withdrawal of consent applies going forward.

6) How we disclose information

We share data only as necessary, with safeguards, to:

  • Shopify – ecommerce platform.
  • Make – secure workflow automations.
  • KNO – loyalty, referrals, gifting.
  • Club – membership & retention tools.
  • Klaviyo – marketing automation.
  • Gorgias – customer service/ticketing.
  • Payment processors, shipping carriers, fulfilment partners.
  • Business & marketing partners (with your consent where required).
  • Affiliates within our corporate group.
  • Authorities, regulators, and advisers where legally required.

7) User generated content

If you post reviews or other content, this may be public and viewable by others. We are not responsible for how others use this information.

Our Site may link to other websites we do not control. Please review their privacy policies. We are not responsible for the privacy or security practices of such third parties.

9) Data security & retention

We use technical and organisational measures to protect your data. However, no system is 100% secure. Retention periods:

  • Orders: up to 10 years (for tax/accounting).
  • Support: up to 3 years after last interaction.
  • Marketing: until you withdraw consent or opt out.

10) Your rights under GDPR

You may have the following rights:

  • Access / know what data we hold.
  • Rectification of inaccuracies.
  • Erasure (“right to be forgotten”).
  • Restriction of processing.
  • Portability of your data.
  • Object to processing (including marketing).
  • Withdraw consent at any time.
  • Complain to a Data Protection Authority.

We will not discriminate against you for exercising these rights.

11) Children’s data

Our Site is not intended for children under 16. We do not knowingly collect their data. If you believe we hold data on a child, please contact us to delete it.

12) Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “last updated” date.

13) Contact us

For questions or to exercise your rights, contact us at:

VOITED Adventure GmbH
Elsenheimerstraße 7, 80687 München, Germany
customercare@voited.com