Shipping policy
Shipment policy
UK Customers
We ship as fast as we can. Most orders placed before 11am on a working day are processed and out the door on the same day. Transit time can take up to 2 to 3 days depending on your location. Therefore, please allow 4 working days delivery time with standard shipping. All our orders are shipped with Royal Mail or APC, so your gear is in good hands. We cannot ship to PO boxes.
The following Shipping Charges apply:
| ORDER VALUE | DELIVERY SERVICE | PRICE | SHIPPING TIME |
|---|---|---|---|
| Under £79 |
Standard
shipping via Royal Mail
|
£4.90 | 2-5 Working Days |
| Over £79 |
Standard
shipping via Royal Mail
|
FREE | 2-5 Working Days |
| Under £79 |
Next day delivery via Royal Mail
(not guaranteed)
|
£6.90 | 1-2 Working Days |
| Over £79 |
Next day delivery via Royal Mail
(not guaranteed)
|
£4.90 | 1-2 Working Days |
| Over £139 |
APC Next Business Day (orders placed on a working day before 11am, guaranteed next working day delivery by 4pm) |
£9.90 | 1-2 Working Days |
EU customers
Please visit our EU website.
USA customers
Please visit our US website.
Customer Service
Do you need assistance?
Customer Service is here to help. You can email us at customercare@voited.com.
Damaged Shipments
We vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to customercare@voited.com.
VOITED Guarantee
We stand behind the quality and workmanship of all our products. VOITED guarantees its products to the original owner against defects in materials and workmanship for the reasonable lifetime of the product. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear. If your product fails due to a defect in materials or workmanship, we will repair or replace it, at our discretion.